How would you rate the following from 1-5 where 5 is the best rating: 
Service: 4
Food: 4
Cleanliness: 4
Value for money: 4
Sleep quality:4
 
Would you recommend the hotel to a friend? Yes

Hi Henrik, 
We had a nice stay thank you 
Please see below for replies to your questions 

How would you rate the following from 1-5 where 5 is the best rating: 
Service: 3
Food: 4
Cleanliness: 4
Value for money: 4
Sleep quality: 3

Would you recommend the hotel to a friend? Probably 

Would you like to write a couple of general sentences about your stay?
The hotel was in a beautiful location and setting
The room was nice but needed air conditioning (being installed this week I believe) so a bit too hot despite a fan 
The breakfast ladies were lovely.
The guy at the front desk was surly and pretty unwelcome I’m afraid. 

Hi Henrik 

Thanks for getting in touch and thank you for the bottle of fizz which arrived the day of my birthday so good timing!!

We had a super time at Sa Valle and found it quirky and a bit haphazard, which we felt just added to the charm of the place. The breakfast was really great - a fresh Tortilla every day with Spanish ham, often some vegetarian sausages and the option of an omlette.  There were always plenty of pastries and bread too.  The food  at breakfast was just right for us and I'd say of good quality and of course they don't offer any other food as there is no restaurant.

The service was good.  The ladies who work in the kitchen are charming and try very hard to please.  The front desk is only manned in the mornings for check out and the young man who does the job is pleasant but not chatty.  Once he leaves for the day, there is really noone to ask for anything but this did not impact our holiday in a negative way.

The room was clean and comfortable (the bed extremely comfortable) but we did have to ask for our towels to be refreshed - all part of the slightly relaxed mode.  The only noise at night was the road which did not bother us at all.

I'd say this place is great value for money as it provided everything we needed at a very good price.  I would recommend Sa Valle to some friends and not others.  I have a friend who visits Mallorca regularly at the moment as they are buying a house out there and Sa Valle would be too casual for her but I would not hesitate to recommend it to other friends.  So it just depends on what people want I think.

All in all, we loved it's location, it's charm, the staff and the food.  We'd go again.

Service 4
Food 5
Cleanliness 4
Value for money 5
Sleep quality 5

Best wishes,

Hi Henrik

Overall our review is mixed.

Location was great but…

Our stay was affected by an unfortunate accident to the main member of staff.

This meant there was no English speaking member of staff

We had issues with the wi-fi service

The pool was disappointing.

I do wish to point out the staff did their very best to resolve issues

Food 3
Cleanliness 5
Value for money 3
Sleep Quality 5

Thank you for your assistance and our experience would not put us off booking with you in the future

Dear Henrik, We are so sorry for the late answer. Please find our feedback in the following: We stayed in three different hotels: Sa Vall: Sa Vall is located amidst a wonderful scenery and in walking distance to the beautiful city center of Valldemossa. The views from the room and the balcony were simply stunning. We already recommended it to friends. The higher prizes are justified because of its location and the lovely interior design. Service: 5/5, Food: 5/5, Cleanliness 5/5: Value for money: 5/5, Sleep quality: 5/5. Son Capellot: We had the most perfect stay in Son Capellot and we already recommended it to friends. Antonia and her husband are lovely and very helpful people who were always in for a chat but nevertheless respected their guests’ privacy. They even offered us a free bottle of wine as an excuse for one-day construction works which we hardly noticed. The gardens were very beautiful with its blooming flowers and orange trees. For breakfast, we were offered a great variety of local foods which changed every day. The rooms were very clean and spacious. It was helpful to have a kitchen in the apartment and a Lidl only 5 min away. We will definitely come back. Service: 5/5, Food: 5/5, Cleanliness: 5/5, Value for money: 5/5, Sleep quality: 5/5. El Encinar: Although the gardens and the facilities are naturally very beautiful, we felt that no further efforts are made to offer the guests a great experience. The breakfast basically consisted of reheated bread rolls and the dinner was really not worth the high prize, at all. Additionally, there were noisy construction works on their additional accommodations and the gardener burnt garbage on the facility so we had to leave because of the smoke. The close distance to the beautiful town of Arta is a plus. Service: 3/5, Food: 2/5, Cleanliness 4/5: Value for money: 3/5, Sleep quality: 4/5. We hope, this helps! All the best

Hotel 1: Sa Vall. Service. 4, Food. 4, Cleanliness 5, Value 3, Sleep 2 no a/c very hot. Hotel 2: Son Galceran. Service 4, Food. 5, Cleanliness 5, Value 4, Sleep 5

Hi Henrick, Overall, what a fantastic charming little hotel.  It was just right for us and the people that greeted us there were very friendly.  We had a fantastic time in Valldemossa and I can’t thank you enough for the hotel and village recommendation and helping me pick Mallorca when previously I would have not considered it at this time of year. Service:  5, Food: (We eat out), Cleanliness: 5, Value for money: 5, Sleep quality: 5. Here’s a few improvement bits but not criticisms: Room heating at night was a slight issue.  Additional radiators were brought in though not sure why the central heating wasn’t working. The room could have done with a bench for suitcases, we used the floor which was fine, actually. It would have been great if the outdoor pool was heated…  Nice to have but really nothing we felt we missed out on. I’d certainly recommend the hotel and location to a friend. Thanks again. Regards,